Welcome to Ark Prime ("Ark Prime", "we", "our", or "us"), accessible at https://arkprime.live. We are an OTT (Over-The-Top) streaming platform offering web series, movies, shows, and exclusive entertainment content.
This Privacy Policy explains what personal information we collect, how we use it, and what rights you have. By using our platform, you agree to the practices described below.
01Information We Collect
We collect information in the following ways:
a) Information You Provide
Full name, email address, and phone number when you register
Payment and billing details for subscription purchases
Profile preferences, watchlist, and content ratings you submit
Messages or queries sent to our support team
b) Information Collected Automatically
IP address, browser type, and device information
Pages visited, content watched, and time spent on the platform
Search queries made within Ark Prime
Playback data including pause, rewind, and skip actions
02How We Use Your Data
Your data helps us deliver and improve the Ark Prime experience:
To create and manage your account
To process subscription payments and renewals
To personalise your content feed and recommendations
To send you service-related notifications (new episodes, renewals, updates)
To detect, prevent, and address technical issues or fraudulent activity
To comply with applicable legal obligations
To improve platform performance and content offerings
03Cookies & Tracking
Ark Prime uses cookies and similar tracking technologies to maintain your session, remember preferences, and analyze usage patterns. Types of cookies we use:
Essential Cookies – Required for the platform to function (login sessions, playback state)
Analytics Cookies – Help us understand how users navigate the platform
Preference Cookies – Store your language, subtitle, and quality preferences
You can manage or disable cookies through your browser settings. Disabling essential cookies may impact your ability to access certain features of Ark Prime.
04Content Streaming & DRM
All movies, web series, and shows on Ark Prime are protected by Digital Rights Management (DRM) technology. Unauthorized downloading, screen recording, redistribution, or reproduction of any content is strictly prohibited and may result in immediate account termination and legal action.
Your streaming activity, including titles viewed, viewing duration, and quality selected, is logged for the purpose of account management and improving content delivery.
05Sharing of Information
We do not sell your personal data. We may share it only in these limited circumstances:
Service Providers – Payment gateways, email services, hosting providers, and analytics tools that assist in operating Ark Prime
Legal Compliance – When required by law, court order, or government authority
Business Transfer – In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
All third-party partners are bound by confidentiality obligations and may not use your data for their own purposes.
06Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion:
Profile and preference data is deleted within 30 days
Payment and transaction records may be retained for up to 7 years as required by financial regulations
Anonymised usage analytics may be retained indefinitely
07Your Rights
As a user of Ark Prime, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your account and associated data
Opt out of promotional communications at any time
Withdraw consent for non-essential data processing
Ark Prime is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we discover that a child under 13 has provided us personal data, we will delete it immediately. Parents or guardians who believe their child's data has been collected should contact us promptly.
09Security
We take the security of your data seriously. Ark Prime implements:
SSL/TLS encryption for all data transmitted between your device and our servers
Secure, hashed storage for passwords – we never store plain-text passwords
Restricted access to user data within our team on a need-to-know basis
Regular security reviews of our platform infrastructure
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on the platform.
Continued use of Ark Prime after the updated policy takes effect constitutes your acceptance of the revised terms.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: